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FAQ

Don’t see your question here? Feel free to reach out to us directly at info@soul-socks.com.

How does it work?
Becoming a Soul Socks Member is wicked easy. Just create an account, enter your shipping and billing address, and we’ll ship your socks immediately. For a monthly subscription rate of $12, we’ll continue to send you a flashy pair of socks each month until you choose to cancel at any time.
Can I gift a Soul Socks subscription to a friend?
We knew we’d attract some good Samaritans. You can (and should) send Soul Socks to your friends and loved ones as a gift. We’re working to add the ability to include personalized notes with your subscription but you should know that each new member gets a super cool certificate upon joining. 3/6 and 12 month gifts are only charged once so you don’t have to worry about recurring payments.
Can I give multiple gifts?
Of course! Just sign up for one at a time. After you sign-up for your first one, log-in to your my account page and there is a button to gift another subscription!
How are you handling Christmas gifts?
Tis’ the season! If you’d like to put the first pair of socks under the tree, we can send the first pair to you! Just sign up with the giftee’s information and then forward your invoice to info@soul-socks.com with the address where you’d like to first pair sent. That way you can personalize the welcome card that we send for the giftee.
When do I get my first sock?
Your first pair will ship out right after you sign up and get you looking good for the following month. Make sure to sign up before the end of the month as after that — the socks are gone.
How long does shipping take?
We process new subscriptions right away, so when you first sign up you’ll get your socks within 4-6 days.
What size are the socks?
Soul Socks fit most feet. Our socks fit customers from sizes ranging from men’s 7.5 – 13.5 and women’s 5-11.
What are the socks made out of?
Soul Socks are made of the finest Peruvian Pima Cotton. The composition is 70% Pima Cotton, 29% Nylon and 1% Spandex.
What is the cancellation policy?
You can cancel your account at any time by logging into your account and choosing Cancel my Account. Please just be sure to cancel before your anniversary date of your subscription.
Can I pay by check or phone?

At this time we only offer online check out. It’s super easy – we promise. Join the club.

Are there any contracts or commitments?

If you pay month to month (meaning you didn’t prepay for a specific duration) you can cancel anytime. If you’ve already been charged for the month, we will stop your plan starting the next month.

If you prepaid (paid upfront for 3,6, 12 months) unfortunately you cannot stop the service since it’s already been paid.

Is your site secure?
You bet — we use Recurly to process all of our payments so do not worry — your information is in safe and secure hands.
Is Soul Socks available outside of the U.S.?

Sorry we are only offering our subscription to U.S. customers for the time being but we plan on rolling out international subscriptions in the very near future. Until then though — reach out to info@soul-socks.com to purchase socks directly and save on international shipping by getting multiple pairs.

Can I pay a year in advance?
You sure can – and you save money too. Pay for a year of socks and get a free pair — $132 versus $144.
Can I gift a Soul Socks subscription to a friend?

We knew we’d attract some good Samaritans. You can (and should) send Soul Socks to your friends and loved ones as a gift. We’re working to add the ability to include personalized notes with your subscription but you should know that each new member gets a super cool certificate upon joining.

What if I go on Vacation?

Well, first, enjoy – we’re sure you’ve earned the time off. If you don’t feel like being welcomed home to a new pair of socks, you will have to cancel your account by visiting your membership profile here and then signing up again once you return.

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